Refund policy

We have a 14-day return request policy. This means you have 14 days after receiving your item to contact us regarding a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, and you will need proof of purchase.

To request a return, please contact us at sanger42775@gmail.com before sending any item back. If your return is accepted, we will provide instructions on how and where to send your return. Items returned without first contacting us may not be accepted.

Because many of our products are made to order, certain returns may be subject to additional restrictions. Please review the exceptions below or contact us with any questions before returning your item.

 

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, misprinted, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and work to make it right

 

Exceptions / Non-Returnable Item

Exchanges

Because our products are made to order, we generally do not offer exchanges for incorrect size or color selections or for change-of-mind purchases. If you receive a damaged, defective, misprinted, or incorrect item, please contact us and we will work with you to resolve the issue.

Because many Stay Motivated products are made to order, we cannot accept returns for buyer's remorse, incorrect size or color selection, or other change-of-mind purchases unless we specifically approve the return.

Customized or personalized products cannot be returned unless they arrive damaged, defective, misprinted, or incorrectly fulfilled.

If you receive a damaged, defective, misprinted, or incorrect item, please contact us as soon as possible after delivery so we can review the issue and work to make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

Refunds

If a return is approved, we will notify you after the returned item has been received and inspected. If a refund is approved, the refund will be issued to your original payment method.

Please remember that it may take some time for your bank or credit card company to process and post the refund.

For damaged, defective, misprinted, or incorrectly fulfilled items, please contact us as soon as possible after receiving your order. We will review the issue and, when appropriate, arrange a replacement or refund.

Original shipping charges are generally non-refundable unless the item was damaged, defective, misprinted, or incorrectly fulfilled.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at sanger42775@gmail.com.